Mein Warenkorb

General Terms and Conditions

Thank you for your visit!

This website is for informative purposes. You will find all information related to our productsour company, and our high quality standards.

                    

If you are a shopkeeper or a distributor, please contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

                         

If you are a health-care practitioner (doctor, therapist, etc.):

If you create an account you will receive access to more detailed product information, product brochures, and more. We will check your registration and open the professional zone for you, which is exclusive for health-care professionals.

You can also contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

 

For practitioners from the UK:

Contact Helen Edwards, our consultant for the UK:

hedwards@newroots.info or

Mobile: +44 (0)7725 571 238

Phone: +44 (0)161 818 7979

 

For practitioners from Ireland:

Contact Joanne Gribbin, our consultant for Ireland:

jgribbin@newroots.info or

Phone: +353 87 959 2294

 

For practitioners from France/Belgium:

Contact Guillaume Landry, our consultant for these countries:

landryg@newroots.info or

Phone: +33 (0)7 68 75 32 74

                                  

If you are a private person, please contact us:

E-mail: info@newrootsherbal.eu

Telephone: 0034 943 47 35 46

1. Order
2. Order cancellation
3. Prices
4. Payment terms
5. Discounts / Promotions
6. Shipping and shipping costs
7. Returns
8. Privacy policy
9. About us

1. Orders

Bitte bestellen Sie SCHRIFTLICH,

  • The sales contract shall be deemed concluded when we confirm your order by dispatching the goods and upon receipt of your payment. We will notify you in case of delayed delivery or non-delivery of an ordered product. We will send you the missing product as soon as it becomes available.

    Orders received by 1 p.m. are usually shipped on the same or the next business day. In any case, your order will be processed as quickly as possible.

    Shipping is free on orders over € 85 (before any discounts). For more information, please see Section 7. Shipping of our General Terms and Conditions (GTC).

2. Cancellation of an order

Please notify us as soon as possible if you wish to cancel an order (no later than within 30 days of the invoice date): by phone (0034 - 943 47 35 46), by e-mail (info@newrootsherbal.eu), or by fax (0034 - 943 34 50 43).

3. Prices

For visitors who are not logged in, all prices in our online store are displayed including 10% VAT by default. As soon as you are logged in as a registered customer, the prices are automatically displayed including the applicable VAT for your country.

4. Payment

We do not offer any discounts for prompt payment or prepayment. Invoice will be issued in €.

The following payment options are available:

4.1.   credit card (Master, Visa)

4.2.   PayPal

5. Discounts, promotions

We do not offer any discounts for prompt payment or prepayment.

6. Shipping

Shipments are sent by courier within 2-3 business days of receipt of the order to most countries within the European Union. For some countries of Eastern Europe we choose a different delivery service which might take longer. Please contact us for further details.

Orders to Great Britain can't be fulfilled. Orders to Northern Ireland and all countries from the European Union are being processed without delay!

For customers from Great Britain, check here the availability of our products.

Shipping on orders over € 85 is free.

Orders under € 85 are subject to additional shipping costs of € 6.50 plus the applicable VAT.

If it is necessary to split your order into two deliveries because a product is not in stock, we will pay the shipping costs for the additional delivery. The shipping costs for the first delivery will be calculated based on the total value of the order.

If you are from a country outside the European Union, please get in contact with us before proceeding an order.

For deliveries to Eastern European countries (Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Romania, Lithuania, etc...) please contact us before placing your order because of shipping cost: Contact.

7. Returns

We accept returns for all products provided that they are still unopened, and are returned within 30 days of the invoice date, at the expense of the sender, and after prior notification by phone at 0034 - 943 47 35 46, or by e-mail to info@newrootsherbal.eu.

8. Privacy policy

Weitere Informationen erhalten Sie unter Widerrufsrecht.

9. Datenschutz

For more information, please click here.

10. About us

NEW LEAF S.L. Unipersonal

Polígono Egiburuberri, 13 1 I E-20100 Rentería (Spanien)

Tel.: 0034 – 943 34 50 44 Fax: 0034 – 943 34 50 43

E-Mail: info@newrootsherbal.eu

Brand: New Roots Herbal

Registered in the Commercial Register of Guipúzcoa, volume 2099 of the Commercial Register, slide 117, sheet no. SS-23890 – USt-ID-Nr./N.I.F.: ES-B20843744

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